Refund & Cancellation Policy

Effective Date: February 7, 2026

At Astro Eleven, customer satisfaction is paramount. We strive to provide transparent, fair, and reliable consultation services. This policy details how refund requests and cancellations are processed.

        💡 100% Technical Protection: If your consultation call drops prematurely due to server connectivity or network issues, our system automatically refunds unused minutes back into your Astro Eleven wallet balance.
      

1. Conditions Eligible for Refund

Refunds may be issued to your Astro Eleven Wallet under the following circumstances:

Technical Disconnections: Call drop within the first 60 seconds of a consultation due to platform glitches.
Inaudible / Poor Audio Quality: If technical noise or server lag rendered the call incomprehensible (subject to audit review).
Payment Gateway Errors: Money debited from your bank account but not reflected in your Astro Eleven wallet.
Astrologer Unavailability: If an astrologer accepts a call request but fails to join the consultation room.

2. Refund Processing Time & Mode

Refunds approved by our quality audit team are credited as Astro Eleven Wallet Balance within 24 to 48 hours.
Wallet balance can be used immediately for future consultations with any verified astrologer.
Payment gateway double-debits are refunded directly back to your original payment method (Bank Account / UPI / Card) within 5-7 business days.

3. Non-Refundable Conditions

Completed consultations where guidance was provided as per normal duration.
Disagreement with an astrologer's predictions (astrology predictions are guidance and subject to personal interpretation).
Specialized astrology reports or pujas once processing has commenced.

4. How to Request a Refund

To request a refund, please send an email to support@astroeleven.com or submit a ticket on our Contact Us Page with your registered mobile number and transaction ID within 7 days of the session.